![]() Provides the customer with the option to waive full-value protection and.Informs the customer of the opportunity to contract with the mover for “full-value” protection, meaning full compensation for the replacement of goods lost, damaged, or needing repair. ![]() Under the STB’s rules, a mover’s bill of lading must include a “valuation statement” that: The STB established procedures that a mover must follow in order to limit its liability. Based on this liability structure, moving companies typically offer two different rate levels: higher rates for full-value protection and lower rates for limited liability protection. The limited liability level is regulated by the STB and is currently set at $0.60 per pound for each item. How Moving Companies Can Limit Liability for Loss and Damageįederal law allows a moving company to limit its liability for loss and damage by offering what are known as “released rates.” This means that in exchange for paying a lower rate, the customer releases the moving company from full liability and instead allows the moving company to limit its liability. Ask for compensation for a specific dollar amount (such as the total repair or replacement costs borne by the customer).Contain an assertion that the moving company is liable for the loss or damage and,.Identify the shipment (such as by customer name, address, date and/or bill of lading number).Be made in writing (or submitted electronically).Also, federal regulations establish the minimum requirements for making a claim. However, under federal law, the time period allowed for filing a claim cannot be less than 9 months from the date of delivery. In making an initial claim against a moving company, it is important to pay attention to the company’s claim-filing rules and deadlines. Loss and Damage Claims Against a Moving Company Also, in this situation, it may be necessary for the customer to hire an attorney. If the moving company denies the claim, in whole or in part, the customer may need to file a lawsuit or pursue arbitration in order to obtain compensation. In this situation, the customer can file a claim with the mover to request financial compensation for the loss or damage. In general, a moving company is responsible if it loses or damages a customer’s household possessions during the move.
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